Username no longer works, no emails recognized

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  thelivedirector · Member · Jan 12, 2016 at 2:55 pm

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  So somehow my username was (email visible only to moderators and staff)
  (This is the username, not the email associated with the wordpress). I never worried about it because I never had an issue logging in until today. Now it thinks that this is an email address from some long ago blog that I created but never used, not a username and therefore will not let me log in. And it isn’t recognizing my email to log in that way, nor do I have my activation email anymore. Is there any way to have wordpress acknolwedge the @hotmail.com as a username so that I can log in and change my usename? I have proof it is my blog as I’m registered with bluehost and can see my wordpress through that, that I have registered it. I just can’t actually log in through wordpress to post blogs anymore. the blog is wanderessaly.wordpress.com

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  thelivedirector · Member · Jan 12, 2016 at 2:58 pm

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  whoops. so the username is xxxxx @ hotmail . com (without the spaces. which is why it thinks the username is an email address)

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  kokkieh · Staff · Jan 13, 2016 at 4:38 pm

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  Hi there,

  It is not possible that your username will be a full email address as we do not allow special characters like “@” in a username. For the account that owns wanderessaly.wordpress.com that is also not the case. That account has a username, and it has an email address, and neither of them are xxxx [at] hotmail.com.

  I have proof it is my blog as I’m registered with bluehost and can see my wordpress through that, that I have registered it.

  I see no Bluehost domains connected to that site, and that also is not an acceptable proof of ownership in any case. We can only accept your activation URL, or a transaction ID from a recent upgrade on that site.

  If that is your site, please complete the Account Recovery form, here:
  https://en.support.wordpress.com/account-recovery/#account-recovery-form

  As that site has a domain upgrade, you should be able to use the transaction ID in the receipt for that upgrade to verify your ownership.

  I will also follow up via email with the email address that is connected to that account.