Username & password help

  • Unknown's avatar
    naturesdepot · Member ·

    We recently purchased a business with an existing website. The former owners don’t have the login information; how can I go about recovering the username and password?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    What is the URL of the site?

    Right now you’re posting in the support forums for the hosting provider, WordPress.com. We’ll only be able to help if the site is hosted on our servers.

    If the site is using the open source WordPress software somewhere else, you’ll need to contact the hosting provider directly for help with this.

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