Usernames for login no longer accepted

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  markkinsman78 · Member · Nov 1, 2019 at 10:24 pm

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  Login for WordPress are no longer accepted. Have tried password reset, but not picking up username or email address.

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  staff-blorbo · Staff · Nov 1, 2019 at 11:30 pm

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  I don’t see any sites on your account here.

  What is the URL of the site you’re having trouble with?

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  markkinsman78 · Member · Nov 2, 2019 at 5:01 am

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  tabnews.co.za/Home-wp-admin

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  kokkieh · Staff · Nov 2, 2019 at 7:05 am

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.