Users are disappearing or missing :-(
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I have an online business/brand called 50P (https://www.50phumanity.com), that I’ve launched to promote humanitarian causes and break down false divides between people.
Sometime around Sunday December 15th, maybe a few days before, about 10 of my 20 Users (all with Subscriber roles) disappeared from my site and the site’s database. I had not done any work on the site during the week prior.
One of the Users I lost was a former Administrative User that I had downgraded to a Subscriber role. Unfortunately I had previously used that User to produce most of the site’s framework. Subsequently, that User’s content disappeared with the user.
To make matters worse, my nightly backup service was suspended at the end of October due to memory overuse, without my knowledge.
Fortunately I was able to recover the lost pages made by the lost User by pulling them out of the page trash, which was enough to recover most of my work.
After the User loss HostGator (I know, not the greatest host) convinced me to sign up for a SiteLock membership with engineering support. SiteLock determined that there was no sign of malware, bot attacks, or hacks.
Interestingly, on December 23rd, I was updating some settings in the Jetpack Plugin and yet one more of my Subscriber Users disappeared. No idea what I did to cause this, but I suppose that could be telling.
Since the initial User loss my site’s performance seems to have suffered as well.
Being a designer and not a developer I can’t be sure what’s going on, but I know enough to guess that it’s probably a plugin conflict that causing the User disappearance.
Does anyone have any thoughts? I’m at a loss and have spent all of my personal savings (retirement included) developing this business over the last year. I want to get business rolling, but if User profiles continue disappearing it’s going to be difficult.
The blog I need help with is: (visible only to logged in users)
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Hello there, The forums you’ve posted to assist users of the WordPress.com platform. As you said your site is hosted at HostGator, have you tried contacting your web hosting provider for assistance? If they say this is a WordPress problem, you’ll want to head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.
If you think this is a jetpack issue, https://jetpack.com/support/ or you can post to https://wordpress.org/support/plugin/jetpack If you don’t have a username on the ORG forums, you can register one on that page.
For more information on the differences between WPcom (where we are) and the open source WP software: https://en.support.wordpress.com/com-vs-org/
Best wishes
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