Users cannot access their profile pages

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  dick1030 · Member · Mar 24, 2017 at 11:22 am

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  I’ve taken over a club website and am learning as I go. My current problem is that users cannot access their user profiles. When users try to access their profile pages, using: ‘/wp-admin/profile.php’ they are sent to our home page. But when someone signed in with an admin login does the same entry, they go to their profile page with no problem.

  Please help!

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  staff-zinnia · Staff · Mar 24, 2017 at 3:31 pm

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  Howdy –

  Please share the site address.

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  dick1030 · Member · Mar 24, 2017 at 4:50 pm

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  Thank you. The site is: http://www.gulfharborsyc.com.

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  timethief · Member · Mar 24, 2017 at 6:10 pm

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  gulfharborsyc.com is hosted by RackSpace
  Name Servers:
  ns2.greatcirclestudios.net
  ns1.greatcirclestudios.net

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  That support is at http://wordpress.org/support/ The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  See also https://apps.wordpress.org/support/ for app support.

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  staff-zinnia · Staff · Mar 24, 2017 at 6:15 pm

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  thanks for the follow up, timethief!

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  timethief · Member · Mar 24, 2017 at 6:17 pm

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  staff-zinnia
  You’re welcome and by now I think you know I’m ghosting your threads, answering when I can to save you and the bloggers who ask question I can answer time, and learning from your responses too. Hop you have a great weekend. :) Ours will be rainy. :(

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  timethief · Member · Mar 24, 2017 at 6:18 pm

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  staff-zinnia
  Oh boy. Can you tell I’m having a bad vision day. :(

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  staff-zinnia · Staff · Mar 24, 2017 at 6:30 pm

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  Oh, that’s right! Happy Friday!

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  timethief · Member · Mar 24, 2017 at 6:37 pm

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  :)

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  dick1030 · Member · Mar 24, 2017 at 6:43 pm

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  Thanks and my apologies.

  As I said, I’m learning as I go. I’ll move to the correct forum.

  Thanks again.

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  staff-zinnia · Staff · Mar 24, 2017 at 6:46 pm

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  No worries! Take care!