using jetpack, stats are not working under wordpress.com/stats

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  rrickenbach · Member · Jul 31, 2015 at 9:50 am

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  At the moment (since evening 7/30/2015 CET), the stats page is broken and rendered unfunctional. Is this only for me, or is this a global phenomenon? And if so, are the blog specific stats still correct, and when will the page be back up?

  This is (obviously) true for all my pages.

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  timethief · Member · Jul 31, 2015 at 10:59 pm

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  That site is a wordpress.ORG install. WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built in to WordPress.COM blogs.

  Some Jetpack solutions are here http://jetpack.me/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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  rrickenbach · Member · Aug 1, 2015 at 2:57 am

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  True. But the wordpress.com/stats site is not working, Jetpack does its part. Does anybody experience the same problems? The stats page remains empty apart from the left sidebar when selecting ‘All my sites’.

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  rachelmcr · Member · Aug 3, 2015 at 2:35 pm

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  Hi there,

  I see what you mean about the page at https://wordpress.com/stats being blank. I’ll check with our team to find out why that page doesn’t show any information.

  For now, you can view each individual site’s stats by selecting that site in the sidebar — if the stats aren’t appearing for any of your sites after choosing it there, please let me know.

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  rachelmcr · Member · Aug 3, 2015 at 4:47 pm

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  Hi there,

  Our team fixed the All My Sites stats page at https://wordpress.com/stats so that’s working again. If you have any further trouble with it, let me know!

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  ayulistiab · Member · Aug 6, 2015 at 9:19 am

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  same problem, I only see 10% views & visitors since 7/5/2015
  I do not lose traffic, but why when checking through https://wordpress.com/stats/ I only see 10% of the actual visitors and views

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  rachelmcr · Member · Aug 6, 2015 at 10:31 am

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  Hi ayulistiab, what you are describing is a different problem from the one reported in this thread. Please start a new forum thread with your question so we can help with that separately. Thanks!