Using WordPress.com Hosting with Business Plan still no response from last 2 day

  • Unknown's avatar
    rauscompass · Member ·

    It look like chat support is dead wordpress is encouraging to use AI support or guides.

    Earlier Happy Engineers used to revert in max 15min. now a days you have to wait for 2-3 days for each reply. Totally worst support experience!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I checked your support history and noticed that we replied to your messages twice, once earlier and again yesterday, after you wrote that you hadn’t received the earlier message. Our messages were also emailed to you. Can you check your spam/junk folders in case you haven’t received those emails?

    Here’s the message we sent you yesterday:

    We noticed that the JSON error you’re seeing is coming from the plugin “Linksy” and “Linksy Pilot”. When these plugins are deactivated, post updates are saved OK. Could you please deactivate these plugins and try updating the page/post again? If that works,  I recommend reaching out to the plugin support at https://plugli.com/contact/ and share the issue with them so they can take a look and assist.

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