USPS Refund

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  thepostmansknock · Member · Oct 8, 2021 at 4:31 pm

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  Hi there,

  I used the WooCommerce Shipping and Tax plugin to ship 5 orders to Australia and New Zealand. Because of COVID and lockdowns, USPS is no longer delivering parcels to these two countries. 5 packages have been returned so far. On the return label, it says I am entitled to a refund. However, since I bought the postage through your service, I can’t request a refund from USPS directly. They informed me I need to request a refund from you. I cannot request a refund through the plugin because the item was already shipped, and the API returned an error.

  The orders were:

  Shipping Label: Usps – First Class International Package Service for Order #1675778
  Shipping Label: Usps – First Class International Package Service for Order #1675893
  Shipping Label: Usps – First Class International Package Service for Order #1673150
  Shipping Label: Usps – First Class International Package Service for Order #1670521
  Shipping Label: Usps – First Class International Package Service for Order #1666061

  Could you please help me?

  Thank you!

  Lindsey

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Oct 8, 2021 at 4:35 pm

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  Wordpress.com is in no way responsible for the problems you are having. You must contact USPS support to solve this problem.

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  thepostmansknock · Member · Oct 8, 2021 at 5:08 pm

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  I did. Here is the article they sent me:

  https://www.usps.com/help/international-claims.htm

  It says:

  “If you bought postage from a third-party PC Postage® vendor (like Stamps.com, EasyPost, Endicia, Pitney Bowes, Ebay, or PayPal), please follow instructions provided by your vendor. For more refund information, visit PostalPro.”

  The vendor is Auttomatic through the WooCommerce plugin (which uses EasyPost). Is this not the right channel to ask about this?

  Should I file a credit card dispute?

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  helper-heroponriki · Member · Oct 8, 2021 at 5:12 pm

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  @thepostmansknock:

  We can only help with WordPress.com issues, but we’ll get you pointed in the right direction.

  Please contact WooCommerce Support about this via https://woocommerce.com/my-account/create-a-ticket/ and their support team will dig into this for you.

  Thanks!

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  helper-heroponriki · Member · Oct 8, 2021 at 5:16 pm

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  Also, I would not file a chargeback here as that would impact your postage billing since the chargeback would be filed against your account here.

  WooCommerce Support are the ones to help you with this, so reach out to them and they should be able to get you sorted. :)

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  thepostmansknock · Member · Oct 8, 2021 at 5:45 pm

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  Ok, thank you!

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  helper-heroponriki · Member · Oct 8, 2021 at 6:17 pm

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  You’re welcome! It looks like you were able to get in touch with WooCommerce support over live chat already and that they’ll be following up with you over email with those refunds.

  You should be all set! :)

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  thepostmansknock · Member · Oct 8, 2021 at 6:28 pm

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  Yes — thank you! I super appreciate you pointing me in the right direction. I’ve never dealt with an issue like this before (the mail suspension to Australia/NZ was unexpected and quietly implemented), so I wasn’t sure what to do. Again, thanks so much!