Utter frusration

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  landmart · Member · Aug 24, 2018 at 4:32 pm

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  I have been trying for the past couple of weeks to get help. I paid up front $300 for GeneratePress. I have expressed in detail the format I was hoping to achieve in building an art gallery for my wife: LorraineRyanArtGallery.com. I have asked for directions to a tutorial that will help me achieve what I need to do. No response. I am still getting emails telling me to upgrade to a “plan,” which I have had all along. Is there no way that I can get help from a person?

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · Aug 24, 2018 at 4:55 pm

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  You received replies shortly after posting your question yesterday:
  https://en.forums.wordpress.com/topic/tutorials-6/
  You can see all the questions you have posted previously here:
  https://en.forums.wordpress.com/users/landmart/topics/

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  justjennifer · Member · Aug 24, 2018 at 5:59 pm

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  Hello there, as was mentioned in that other thread, if you have a WordPressdotcom upgrade plan you also have access to direct Support via LiveChat and email when you post through the contact form at https://wordpress.com/help/contact

  Regardless, I’m going tag this thread for Staff attention to note your feedback.

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  themagicrobot · Member · Aug 24, 2018 at 6:06 pm

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  Hi justjennifer @landmart said

  I am still getting emails telling me to upgrade to a “plan,” which I have had all along.

  I think he’s currently logged in to the correct account to access the new (Business plan) art gallery site isn’t he?

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  justjennifer · Member · Aug 24, 2018 at 6:15 pm

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  Hey @themagicrobot I can’t see that. All I can see is that GeneratePress is active on the LorraineRyanArtGallery.com website, which is using wordpress.com name servers, and that at least every recent post to the forum has been done directly to the forums and not through the support contact form (wpcomhelp). We’ll have to wait for Staff I’m afraid.

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  justjennifer · Member · Aug 24, 2018 at 6:32 pm

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  But in essence, in the other thread you linked to @codekmyta is correct that for assistance with GeneratePress, it’s best to seek help directly with the documentation for that theme

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  themagicrobot · Member · Aug 24, 2018 at 8:35 pm

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  The modlook tag has been added to this thread. Note to staff: see also https://en.forums.wordpress.com/topic/non-existant-theme/#post-3169257

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  themagicrobot · Member · Aug 24, 2018 at 8:42 pm

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  Another note to staff. @landmart doesn’t appear to be seeing replies to these threads and really should be receiving Livechat help after so many days of asking for assistance (as he is 90 years young).

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  fstat · Staff · Aug 25, 2018 at 8:54 am

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  Hi @landmart,

  Let me try and clear the confusion.

  You have purchased from us (WordPress.com) a Business plan for the website lorraineryanartgallery.com and you have also purchased from GeneratePress (a different company) a theme for your website.

  To receive support for the theme you have purchased from GeneratePress, you have to contact them directly at:

  https://generatepress.com/contact/

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  justjennifer · Member · Aug 25, 2018 at 8:58 am

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  @fstat, since the OP is posting directly in the forums rather than through the contact form, @themagicrobot suspects the user is not receiving notices of new replies to his forum posts. Note the number of same topics opened in the last few days in the user’s profile. Perhaps it would be possible to contact this user by email JIC?