Valid email address

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  philpickin · Member · Sep 17, 2021 at 9:30 am

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  On a number of occasions, I have attempted to subscribe to WordPress sites only to receive a notification that the action had failed and to use a valid email address. I use a @me.com email address in all my communications and don’t have problems elsewhere so why can’t I use it to subscribe to a WordPress site?

  I don’t have a site with WordPress.com yet

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  aleone89 · Staff · Sep 17, 2021 at 9:34 am

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  Hello there,

  Can you tell us which are the sites you’re looking to subscribe to please so that we can take a close look.

  Many thanks.

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  philpickin · Member · Sep 17, 2021 at 9:39 am

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  This happened recently when trying to subscribe to https://greenallianceblog.org.uk

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  aleone89 · Staff · Sep 17, 2021 at 10:46 am

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  Hello there,

  That’s is most odd behaviour with that site.

  You would need to ultimately reach out to who manages that site as to why that’s happening.

  I hope this helps!

  Let us know if we can be of any further assistance.

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  philpickin · Member · Sep 17, 2021 at 10:55 am

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  Hello,

  Sorry but that really doesn’t help as it isn’t the only site this has happened with. I can’t list them as I don’t keep a record. As this doesn’t seem to be unique to one site I see no reason to contact (I don’t “reach out) the owners of the site in question.

  It would seem I won’t be able to resolve this issue which is a shame as I had considered WordPress.com as a possible alternative to my current site host.

  Thanks for giving this issue some thought.

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  staff-doublebassd · Staff · Sep 17, 2021 at 1:39 pm

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  Hi @philpickiin,

  This sounds like it may be a browser related issue. Have you tried logging in using a different browser or clearing your browser’s cache?

  I’ve seen users have this issue before and clearing the cache or using a different browser seems to solve it.

  Let me know if that works for you. Thanks!

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  philpickin · Member · Sep 17, 2021 at 1:53 pm

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  Hi,

  Thanks for taking the time to provide some input and it is interesting that others have had similar problems. I have taken your advice and tried using Chrome and didn’t have a problem so it is obviously a Safari issue.

  Thanks again.

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  staff-doublebassd · Staff · Sep 17, 2021 at 2:27 pm

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  Glad to hear that worked for you via Chrome.

  I would definitely try and clear the cache of Safari’s browser to see if that rectifies the issue, especially Safari is your browser preference:

  https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

  Thanks!