verification email

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  laurenwinterdawson · Member · Jul 7, 2015 at 5:39 pm

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  I tried to change my email address on my domain and it’s not sending me the verification, which is a gmail account.

  My email is (email visible only to moderators and staff).

  Thank you

  The blog I need help with is: (visible only to logged in users)

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  ehtis · Staff · Jul 7, 2015 at 9:21 pm

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  Have you checked the Promotions and Social tabs? Take a look at the Spam folder too.

  Here’s a guide on Gmail issues, make sure everything checks out. If it’s still not working, let us know and I’ll tag this thread for Staff assistance.

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  laurenwinterdawson · Member · Jul 7, 2015 at 10:38 pm

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  I looked in spam, promotions, and social, but it can’t be found.
  Interestingly, I set the forum response to send an email, and it came in through the inbox.

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  ehtis · Staff · Jul 7, 2015 at 11:07 pm

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  Are you sure you’re changing the account email from here?

  Once you edit email address and click “Save Account Settings” button at the bottom, a confirmation email is also sent to your previous email to give you a heads up of the change.

  Did you get that confirmation mail on your previous email account? If not, try initiating the change again from this link. Also tagging this thread for Staff assistance, they’ll be able to take a look and resend the email.

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  laurenwinterdawson · Member · Jul 8, 2015 at 1:06 am

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  The previous account doesn’t exist, and I think I entered in the wrong domain name when I set it up, which is why I was trying to change it. In that link that you gave it has the correct email address. It’s when I look at the domain settings of the site that it has the wrong one. Not sure why it’s different in both set-ups.

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  rachelmcr · Member · Jul 8, 2015 at 3:57 pm

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  Hi Lauren,

  Sorry for the trouble! I see that you tried to update the email address on your domain and that change just got a bit stuck in the system — I just pushed the change through so the correct email is listed on your domain now, too. (Your domain’s contact information is separate from the email address in your account settings, so updating one won’t automatically change the other.)

  I also resent the verification email for that domain to your correct address. Please let me know if I can do anything more to help with that. :)