Verify the site

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  callummcguigan4 · Member · Jun 15, 2021 at 4:27 pm

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  Verify the site, and my paid plan isn’t showing up

  The site I need help with is conroyssite.wordpress.com.

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  staff-blorbo · Staff · Jun 15, 2021 at 6:07 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  What is the URL of the site you purchased the plan for, and did you receive a receipt via email?

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  callummcguigan4 · Member · Jun 15, 2021 at 6:08 pm

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  Conroys.site, I have proof in my account statement, but I have the feeling I might of put the wrong email in

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  callummcguigan4 · Member · Jun 15, 2021 at 6:08 pm

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  Bank account statement I mean by that

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  helper-heroponriki · Member · Jun 15, 2021 at 7:14 pm

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  There is a purchase for that site, but it’s not associated with the WordPress.com user account you’re currently logged into.

  If you don’t remember what account you used to make that purchase and if you have the transaction ID from the charge on this account, you can use the Account Recovery form to prove ownership of the site, then WordPress.com support can help you from there. You can find that form here:

  https://wordpress.com/wp-login.php?action=recovery

  Just fill out as much information as you have including an email address where Support can get in touch. The transaction ID will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  You can read more about what the account recovery process entails here:

  https://wordpress.com/support/account-recovery/

  I hope that helps!