Very slow in the backend

  • Unknown's avatar
    aimmazingteam · Member ·

    I needed to speed up my website speed for users and when im editing products it is very slow. Also i wanted to see the coat price of my products but i cannot see it.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    Apologies but can’t help directly because we don’t host aimmazing.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your speed issue.

    To clarify, we are a fully managed WordPress provider, and use a custom server environment that is optimized for WordPress and provides integrated caching, server-level performance improvements, robust backups, and in-house support from our WordPress.com Happiness Engineers. To offer this we use a customized version of WordPress (different from what you use at your current hosting provider, for example) which is optimized for our infrastructure and offers the best performance possible.

    Because of these differences, we do not have access to your site (we can only access sites we manage directly) and are not familiar with the source of your issue. In this event you will likely want to reach out to your current host to see if there are any infrastructure issues that may be causing slow down for you.

    Hope that helps!

  • staff-totoro · Staff ·

    Hi again,

    I forgot to add this, but if you continue to have issues you may want to consider migrating to our Business or eCommerce hosting, especially since we continue to receive top awards for our WordPress and WooCommerce hosting performance: https://wphostingbenchmarks.com/company/wordpress-com/

    It’s also worth noting that WooCommerce is owned by the same parent company as WordPress.com (Automattic) so the live chat support we offer under the Business and eCommerce plans also includes WooCommerce support for any questions you have about your store as well.

    If you are curious to know more we’re happy to answer any questions you have, and since you already use WordPress for our current store, you would be able to use our simple migration tool to move your site over to this account.

    Hope that helps. Please let us know if you have any more questions.

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