Video background not playing

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  aspnaslugnet · Member · Nov 22, 2023 at 9:46 am

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  I have a problem with my video backgrounds. They don’t play when visiting the site, however, they do play in editing mode. What can I do to fix this problem?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  dragstor · Member · Nov 22, 2023 at 12:17 pm

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  Hi there! 👋🏼

  I have a problem with my video backgrounds. They don’t play when visiting the site, however, they do play in editing mode. What can I do to fix this problem?

  I checked your site, but noticed you’re using Elementor to build it.

  Unfortunately, we can’t provide support for Elementor as WordPress.com does not build it, and as such, it’s outside our support scope: https://wordpress.com/en/support/plugins/get-help-with-plugins-and-themes/#what-we-dont-support.

  It would be best to search for help on Elementor’s Support page or refer to their knowledge base (documentation):

  • https://elementor.com/help/
  • https://elementor.com/support/
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  cyrildrouin77 · Member · Nov 24, 2023 at 4:35 am

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  I have exactly the same issue. Did someone found a workaround ?

  BTW, it works perfectly well with the same version of Elementor on an Elementor hosting.

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  vayufreetrailer · Member · Nov 29, 2023 at 1:33 pm

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  I have the same problem too. I have contacted Elementor support about this and they are currently looking into this. Hopefully they will find a cause. If the do find a cause and it is in their plugin, then we can hope for a solution to the problem.