Video in header, cropping error

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  tim983 · Member · Sep 20, 2021 at 11:08 am

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  I want to put a video in the header of a Twenty Seventeen child theme. I can, but if I choose high quality (1,2 MB) I keep getting the ‘cannot crop’ error. I can put in the ‘webready’ quality, but it’s really not that good.

  Does anyone know how I can get the high quality movie in there? I have tried following formats:
  – animated GIF
  – Animated PNG
  – animated MP4
  – animated HEVC

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Sep 20, 2021 at 10:55 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, you can find support for your theme at https://wordpress.org/support/theme/twentyseventeen/

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  tim983 · Member · Sep 21, 2021 at 5:03 am

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  staff-blorbo thanks for your reaction! I wasn’t paying attention 🙈
  I have put up my question on the .org forum for Twenty Seventeen.

  Thanks again!