Video Press Videos Randomly Stopped Loading

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  schoandjo · Member · Feb 19, 2024 at 11:18 pm

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  Our videos were working properly, and we are using them to host a course via sensei LMS.

  As soon as we went live, all the videos crashed and have an error message: ‘There’s been an error, something went wrong and we’re unable to play the video. Please try again later.’

  This error occurs on any browser, admin or not.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  schoandjo · Member · Feb 19, 2024 at 11:22 pm

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  URL: https://videos.files.wordpress.com/y9WVxHGt/2-background.mp4

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  helper-heroponriki · Member · Feb 20, 2024 at 2:50 pm

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  Hi there!

  Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

  For help with Jetpack (who also manages VideoPress), you would need to reach out to their support team for help. It appears they have responded to the message you sent to their support, so please direct any further questions or concerns to their support

  I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.

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  schoandjo · Member · Feb 20, 2024 at 2:51 pm

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  Thanks! I also reached out there, and it looks like they were completely down the past 20 hours.