Video Upload

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  rjrussollc · Member · Nov 7, 2022 at 4:04 pm

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  Hi, my dashboard says we are allowed 1 free videopress upload, the file is 17 mb, mp4. When I try to upload with button and drag and drop I get the error, – 1 file could not be uploaded because an error occurred while uploading. Thanks for your input.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  mohammadriyad · Member · Nov 7, 2022 at 4:08 pm

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  Hi there,
  Would you please let us know your website url address?
  Thanks

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  rjrussollc · Member · Nov 17, 2022 at 2:45 pm

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  Hi there,

  The website is https://rjrussollc.com, the video we want to host on jetpack is currently on home page @ https://rjrussollc.com/#RussoModularVideo.

  Thanks

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  staff-95percentghost · Staff · Nov 18, 2022 at 12:57 pm

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  Hi! Just to check, was this using the Jetpack “regular” plugin, or were you using the specific VideoPress plugin from https://jetpack.com/videopress/ ?

  If you’ve not yet tried the VideoPress plugin, it might be worth testing that to see if you can get the video uploaded.

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  rjrussollc · Member · Nov 18, 2022 at 3:29 pm

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  Hi, its the regular jetpack with the videopress option turned on, text below:

  VideoPress Manage Page

  Engage your visitors with high-resolution, ad-free video. Save time by uploading videos directly through the WordPress editor. With Jetpack VideoPress, you can customize your video player to deliver your message without the distraction.

  Enable VideoPress
  1 free video available.

  Thanks for your help!

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  staff-doublebassd · Staff · Nov 18, 2022 at 4:52 pm

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  Hi there,

  It appears your site is hosted with IONOS: https://www.ionos.com/contact

  Since they have access to your account and the back end of your site, I would reach out to them for assistance. They should be able to assist you.

  Thanks!