Video uploading

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  manwithtravelplan · Member · Jun 9, 2016 at 11:03 pm

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  I cannot load up video from my iphone that I have previously loaded up with no problem. It now says it is unsupported, please help

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 9, 2016 at 11:10 pm

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  This is wordpress.COM support and that site is not hosted here.

  If this does not help https://apps.wordpress.org/support/ then here is the link for the iOs forum for the WordPress app http://ios.forums.wordpress.org/ so you can post there http://ios.forums.wordpress.org/forum/how-to-and-troubleshooting

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, so you can post to the support forums there and make our developers aware of the issue.

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  manwithtravelplan · Member · Jun 10, 2016 at 5:38 pm

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  Sorry, I’m confused. I update my blog via the wordpress.com, are you suggesting that I need to contact wordpress.org as I’m not registered on there

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  timethief · Member · Jun 10, 2016 at 5:39 pm

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  Yes. Please do as I said above as it is the only way to get the support you need.

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  manwithtravelplan · Member · Jun 10, 2016 at 5:40 pm

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  Sorry, I’m confused, I update my blog via wordpress.com, are you saying I need to go via wordpress.org?

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  timethief · Member · Jun 10, 2016 at 5:48 pm

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  Yes.

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  timethief · Member · Jun 10, 2016 at 5:50 pm

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  http://www.manwithtravelplan.com/ is not hosted by wordpress.com.
  manwithtravelplan.com is hosted by BlueHost
  WHOIS: Click Here
  IP Address: 69.195.124.72
  Name Servers:
  ns2.bluehost.com
  ns1.bluehost.com

  You are posting to the wrong support forum.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/