Video widget problem

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  carlychannel · Member · Aug 11, 2019 at 9:57 pm

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  I’m having a problem with the video plug-in widget in customizer. Every time I try to enter a Youtube URL, it doesn’t recognize it as Youtube. The URL manages to embed perfectly fine every time I make a new post, but it’s just the widget option that doesn’t recognizes it. I’ve tried a different browser to see if it was only my main one causing the problem, but it’s the same thing with different other ones.

  The blog I need help with is: (visible only to logged in users)

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  musicdoc1 · Member · Aug 12, 2019 at 1:52 am

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  Hi,

  I was also unable to add a Youtube video to the Video widget, using the “Insert from URL” option, while on the latest Firefox browser. Each attempt produced the following error message:

  Sorry, we can’t load the video at the supplied URL. Please check that the URL is for a supported video file (.mp4, .m4v, .webm, .ogv, .flv) or stream (e.g. YouTube and Vimeo).

  I’ll call for staff attention. Staff will respond here.

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  kokkieh · Staff · Aug 12, 2019 at 7:54 am

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  Hi there,

  This is a bug with the widget.

  Our developers already know about it and are working on a fix, but for now the only way to show Youtube videos in the widget area is to use the Youtube shortcode in a text widget instead:

  https://en.support.wordpress.com/videos/youtube/#embedding-with-a-shortcode