videopress

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  sg13040 · Member · Aug 7, 2014 at 8:16 pm

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  with my purchase of the June 21, 2014, invoice no. 6172106, I also bought the service Videopress. the problem is that I do not see the form, and, as often as I go about configuring Videopress, I am asked to make the payment.

  how to fix it?

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · Aug 7, 2014 at 11:27 pm

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  Hi Giorgio,

  I don’t see a VideoPress purchase on your current account for savonapellet.wordpress.com. Is it possible that you bought the upgrade for another site?

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  sg13040 · Member · Aug 8, 2014 at 6:47 am

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  when I paid 15 euro for the domain savonapellet.com, the promotion also included Videopress. In fact, the screen jetpack, alongside Videopress, there is the label: “paid”. if I had the chance to send a screen shot, I’d see.

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  jeremeylduvall · Member · Aug 8, 2014 at 4:10 pm

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  Hi there,

  Could you take a screenshot and upload it to your Media Library at savonapellet.wordpress.com so I can take a look?

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  sg13040 · Member · Aug 8, 2014 at 4:40 pm

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  Hi,

  I added 4 screen shots, ss1, ss2, ss3, ss4. from where, it turns out, I’ve already paid two services: Videopress and VaultPress. the domain is savonapellet.liguriapellet.com, which is a sub domain of liguriapellet.com, hosting with Bluehost.

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  shawnajroberts · Member · Aug 9, 2014 at 6:05 pm

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  Hi there!

  I see the flags you’re talking about. Those are icons indicating that in order to use that service, you must pay a fee. It does not indicate that you’ve already paid that fee.

  Currently I see that you’ve purchased a domain through us, but not VideoPress or VaultPress. You can purchase these services but clicking on those links in Jetpack.

  Here’s some information on setting up VideoPress through Jetpack:

  http://jetpack.me/support/videopress/

  And here’s info on VaultPress:

  http://jetpack.me/support/vaultpress/

  Let me know if I can help further!

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  sg13040 · Member · Aug 9, 2014 at 6:16 pm

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  Those are icons indicating that in order to use that service, you must pay a fee.

  no, it is not, in Italian: “Pagato” means already paid and not, non-paid.

  the icon indicates: “Pagato”. which means already paid.

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  shawnajroberts · Member · Aug 9, 2014 at 7:48 pm

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  Thanks for your follow up. I’m going to email you privately. Please follow up with me there.

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  sg13040 · Member · Aug 9, 2014 at 9:44 pm

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  Hi,

  thank you for your explanation, in fact, the translation into Italian left in doubt.

  thank you,

  kind regards.

  Giorgio Sammito