videopress

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  hiphopnewbies · Member · Jan 26, 2023 at 1:58 pm

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  hello, I am trying to upload one free video jetpack says I have available but it is not working

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Jan 30, 2023 at 2:52 am

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  Hi there,

  Sorry to hear that. I wanted to let you know that we’re looking into this, and we’ll let you know here as soon as we have an update on the issue you’re facing.

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  supernovia · Staff · Jan 31, 2023 at 12:26 am

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  We’re trying to suss out what happened – is there any chance you had deleted the uploaded video and tried again?
  
  If you can share the steps you used and what happened with each step, that will be helpful. Thanks!

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  supernovia · Staff · Jan 31, 2023 at 3:55 pm

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  We suspect there was a connection issue between uploading the video and processing it. If it’s okay with you, we’ll delete what we have on this side so you can try again. Is that okay?

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  supernovia · Staff · Jan 31, 2023 at 3:58 pm

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  Also, if the file still exists in your media library, please delete it from that side, then confirm here.