Videopress Showing Incorrect Videos

  • Unknown's avatar
    materialthoughts · Member ·

    On my blog Nihonoclastic, I have a videopress subscription. One of the authors has uploaded 40 videos over the past few months. Some of them show correctly, but there is odd behavior with others. Specifically, if there are two different links to two different videos in the same post, they both show the same video.

    Further, if I view videos directly from the media list, many of the videos show as the same (incorrect) video.

    I have posted this problem in the forum, and one of your staff originally answered asking for links to posts and media that show the problem, which I provided. I have not heard back since then.

    This is a very serious issue for our blog, as the members of the class need to be able to view the correct video.

    Can we please get some expedited help on this?

    Thanks much,
    Sheila Leverson
    Blog url: http://nihonoclastic.wordpress.com/

  • staff-blorbo · Staff ·

    Can you please give us links to the posts or pages with the incorrect videos?

  • Unknown's avatar
    materialthoughts · Member ·

    here is a link to a post that contains two different video links, but both play the same video.

    http://nihonoclastic.wordpress.com/2011/10/18/october-15-2011-videos/

    Additionally here are two from the media list that show as a different/wrong video (for me, they play the same video that is in the post above).

    [video src="http://nihonoclastic.files.wordpress.com/2011/10/2011-10-15-nv1-1×1-small-horizontal-button-band.m4v" /]

    [video src="http://nihonoclastic.files.wordpress.com/2011/10/2011-10-15-nv1-round-neck-cardi-neckline-pick-up.m4v" /]

    Please also keep in mind that another author on the blog also sees the wrong video but the one she always sees is different than the one I always see.

  • staff-blorbo · Staff ·

    Both uploaded video files are exactly the same. I recommend re-uploading one of them.

  • Unknown's avatar
    materialthoughts · Member ·

    It does appear that way. But I do NOT believe they are the same, for two reasons:

    1. Many of the videos were taken at different times (over several months) and uploaded during the month they were taken. They played just fine at the time they were uploaded. Now, however, videos from months ago, show a video taken just one month ago. How could this possibly happen, as the author who uploaded the videos could not have replaced the prior ones, and further:

    2. The two videos that are shown in the post linked above both show the same (Pockets 1 is the one that is shown for both, though the videos are actually two different ones). However, for a different person than me, the “Pockets 2” video shows as the “Raglan Shaping” video from months ago, but for me it shows the “Pockets 1” video.

    3. Additionally while testing this issue I viewed one of the older videos by going through the media link. For a couple of seconds, the correctbeginning frame showed, and then the screen seemed to freeze. When it finally came back, the incorrectvideo (again, Pockets 1) played. This seems to indicate that the original file is definitely still out there, but is not getting played.

    The person who uploaded the videos no longer has the original files, so it is impossible to re-upload them. I firmly believe, after testing these files for a week after realizing the problem, that there is a problem with either VideoPress or WordPress. We cannot replace these files, and we do need them for our class.

    As a software developer (heavy on the database side), I am very familiar with troubleshooting issues like this. I don’t claim to know how your system works, but I would be suspecting that pointers or ids or whatever you call them in your system have been messed up, perhaps because the wrong instance of an object is being inadvertently used. If this has happened to us, it can happen to others. It is a real issue, not a user error.

    Is it not possible for you to retrieve a list of videos from your data store directly (not through the mechanisms of the blog and/or media list) to check on this?

  • staff-blorbo · Staff ·

    Basically, both files are literally exactly the same. They have different file names, but that same file size, same amount of minutes, and the same content.

    The only this could have happened is if they were uploaded this way.

    However, I did notice that these are protected MPEG-4 files. We do have trouble with protected MPEG-4 files (as they require account access to play on all devices), but not this kind of trouble. They’re definitely the very same video, just with different file names.

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