Videos not playing on mobile device

• 

  amnemoniclimited · Member · Jul 19, 2018 at 8:47 am

  • Copy link
  • Add topic to favorites

  Our videos don’t seem to play, just seems to be a thumbnail, when viewing our website on a mobile device. https://www.a-mnemonic.com/music-production/
  Our videos are streamed from Vimeo – we just put the Vimeo ID in our portfolio page and it’s on our site when using a desktop. I’m sure they used to play on mobiles. Any idea why? Any help much appreciated

• 

  torres126 · Member · Jul 19, 2018 at 10:50 am

  • Copy link

  Hi,

  It appears that your website uses the self-hosted version of WordPress rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/

  You may be able to find help here: https://wordpress.org/support/ or alternatively contact your hosting provider.

  Hope this gets fixed soon!