videos on my blog

  • Unknown's avatar
    threelittlebirdsjc · Member ·

    I’ve been receiving a black screen when I upload a video to my blog post. It says There’s been an error.Something went wrong and we’re unable to play the video. Please try again later.

    Any tips on how to fix this?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hello! I’m sorry to hear you’re experiencing issues uploading a video. To help resolve this, could you please confirm the file format and size of the video you’re trying to upload? Is this visible on a page or post on your site that we can visit to see this in action?

    If it’s a large video, you might need a plan that allows for more storage. It would also be helpful to know if this happens with all videos or a specific one. In the meantime, here’s the documentation on videos for reference: en.support.wordpress.com/videos. Looking forward to your response to assist you further.

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