Why won't my videos play?
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New ones loaded don’t play and old ones that did play are now not playing. Is problem on your end?
Getting calls from clients–not happy.
Blog url: http://genesisweddings.wordpress.com/ -
All the videos I looked at on your blog I was able to play. Can you send me some specific examples so I can troubleshoot this issue for you?
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I checked your videos again, and they do play well. Did you try them on your computer? Can you ask your clients to tell you exactly what happens when they try to play the videos?
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Our clients are going to our website on their computer. They see the image on the screen and a white triangle. when they click the white triangle nothing happens. this is the same when I try it from my computer. the clients are entering wordpress from a link from http://www.genesisweddings.com..the blog button..this should not make any difference?? I dont know what to do. Thanks
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You’re loading the blog in a frame, which will prevent the videos from playing.
They’ll need to visit http://genesisweddings.wordpress.com/ directly (outside of a frame) to view the videos.
To make it look more inline with your site, you can map a subdomain, like blog.genesisweddings.com, to your WordPress.com blog following this guide: http://en.support.wordpress.com/domain-mapping/map-subdomain/
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What do you mean by a frame? I am loading as I always have. Even old videos that planned in the past are not playing now.
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You’re loading the blog under http://www.genesisweddings.com/blog.htm which is not going to work.
The blog needs to be loaded from http://genesisweddings.wordpress.com/ or a domain mapped to it.
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