virus on our site

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  quezadapro · Member · Jun 26, 2018 at 5:39 pm

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  It looks like our website acquired a virus. How do we deal with this?

  The blog I need help with is: (visible only to logged in users)

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  kosiew · Member · Jun 27, 2018 at 3:02 am

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  hi,

  Your website is not hosted on WordPress.com.
  If you are unsure who your hosting company is, you can check your site at https://www.whoishostingthis.com.

  We’re able to help only with websites hosted on WordPress.com.

  To clear up any confusion, there are 2 versions of WordPress. WordPress.com is a managed environment different from using the open source WordPress installation. WordPress.com and WordPress.org are two, different entities.

  WordPress.com vs. WordPress.org

  You might check in with your host to see if there’s an error log you could look at for more information. Or, you could look in this forum; perhaps someone there has experienced something similar:
  https://wordpress.org/support/

  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
  https://wordpress.org/support/register.php

  Your hosting provider customer support may also be able to help you.

  Hope this helps