Virus pop up on my website

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  thestoryofanni · Member · Dec 1, 2017 at 10:35 am

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  Done.

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  gemmacevans · Member · Dec 1, 2017 at 12:00 pm

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  Great, thank you!

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  vannessarhoades · Member · Dec 1, 2017 at 12:23 pm

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  My website is http:\threebearshomestaging.com. I began experiencing this issue yesterday also when trying to access my site directly from any mobile iOS device iPhones. I have uploaded screenshots of two separate pop ups, as well as my IP address:

  

  

  IP address:
  https://threebearshomestaging.files.wordpress.com/2017/12/img_6361.png

  Hoping you guys are able to resolve this fairly quickly as I use my website for business. Thank you!

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  vannessarhoades · Member · Dec 1, 2017 at 12:26 pm

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  My website is http:\threebearshomestaging.com. I began experiencing this issue yesterday also when trying to access my site directly from any mobile iOS device iPhones. I have uploaded screenshots of two separate pop ups, as well as my IP address:

  

  

  IP address:
  https://threebearshomestaging.files.wordpress.com/2017/12/img_6361.png

  Hoping you guys are able to resolve this fairly quickly as I use my website for business. Thank you!

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  thestoryofanni · Member · Dec 1, 2017 at 12:29 pm

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  @vannessar – I just clicked your page. Yup, the virus pops up!

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  vannessarhoades · Member · Dec 1, 2017 at 12:43 pm

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  @thestoryofanni Yes! I’m really concerned it’s going to scare off customers or anyone who visits my site from Pinterest!

  The WordPress Ads team sent me this reply this morning: “Your site hasn’t been hacked, but we’ve had several reports of similar popup ads coming up on iPhones on other WordPress sites.

  These ads appear are coming from a bad-acting advertiser who is submitting them to our ad network, even though they violate our policy.

  We’re working with our advertising partners to track down which advertiser is submitting these ads, in order to block them.”

  Glad I’m not hacked, but super worried it’s going to hurt my business.

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  gemmacevans · Member · Dec 1, 2017 at 1:21 pm

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  Hi vannessarhoades,

  Thanks for the screenshots and your IP address, I’ve passed these on. We are trying to get to the bottom of this as quickly as we can and I’ll post an update here as soon as I know more.

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  gemmacevans · Member · Dec 1, 2017 at 2:41 pm

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  Hi everyone,

  Our ads team have made a change to block the source of these pop-up ads. Are any of you still seeing them on your sites? It would be great if you could let me know either way :)

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  edrictheatre · Member · Dec 1, 2017 at 4:13 pm

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  Looking like the problem is gone from our site

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  gemmacevans · Member · Dec 1, 2017 at 4:36 pm

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  Good to hear @edrictheatre, thanks for coming back to me.

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  thestoryofanni · Member · Dec 1, 2017 at 7:56 pm

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  Mine seems to be ok also. Thank you.

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  vannessarhoades · Member · Dec 1, 2017 at 8:18 pm

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  Mine seems to be working also. Thank you so much for the help and quick response!

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  gemmacevans · Member · Dec 1, 2017 at 8:43 pm

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  Thanks for your replies @thestoryofanni and @vannessarhoades!

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  autisticlivingandloving · Member · Dec 1, 2017 at 8:49 pm

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  Thanks for fixing. Great work

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  macgirl19 · Member · Dec 2, 2017 at 1:44 am

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  Happening on mine and my husband’s sites as well – https://blueluminance.wordpress.com/ and https://macgirlrunning.wordpress.com

  I’ve uploaded a screenshot of the ad and the ip address I was accessing it from to my media library

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  pwmather · Member · Dec 2, 2017 at 9:34 am

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  This is still happening today. When will it be resolved?

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  lizzierunning · Member · Dec 2, 2017 at 9:57 am

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  Still happening on mine as well apparently. lizzierunning.wordpress.com

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  vannessarhoades · Member · Dec 2, 2017 at 1:28 pm

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  Crap…I just checked my site and it’s happening again on mine as well (was resolved yesterday). It’s taking visitors to the following site: http://motivating.com-us2-pad2.new-year-special-gifts.bid/winip7en_iosf.html?isp=Ets%20Telephone%20Company%20inc.&model=iPhone&72.46.199.12&voluumdata=deprecated&eda=deprecated&cep=fnt6LfVrLXVOXB4FYTOmah28iDlO-pxDnIvTJGQpSGdl0r_VmyF5K5KQhWwPLjasz3HB9v8vVcxwBIM2la61PMwSpTpcOAp-9DFPnPj-1Zd0z74tTRMc1uAnbaZEdIb1DHuy5vt7HO_rBmlXHkpdc-zX9dogUqH8cZzG9uj2C_g38DcCojpmUX8-Qpqpt_ENsMpoVgJf8qp9V3KR8uED0LWLOijYtNbRaH_u_3wqHJgvF-pSyZdRyXtXxbxG1P_U4DvLcpUylp47FMurM2fw2PlndjmC01raIlDzU1K0ql0&siteid=wordpress_8982&sitedomain=threebearshomestaging.com&source=348&pub=wordpress_3

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  vannessarhoades · Member · Dec 2, 2017 at 1:29 pm

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  @gemmacevans can you please check into this again?

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  vannessarhoades · Member · Dec 2, 2017 at 1:42 pm

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  I uploaded a screenshot of my IP address as well.
  Website is http://threebearshomestaging.com