Visitors stats broken?
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Hello. My visitor stats have not updated today for at least 10 hours although my view stats are steadily increasing. Can you help?
The blog I need help with is: (visible only to logged in users)
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Hellothere,
Our stats are not real time stats. For details see here http://en.support.wordpress.com/stats/ and note the views and viewers take hours to update. Provided you are logged in when visiting, your own views are not recorded on any public blog you registered.Our stats are page view stats, and please do not assume that everyone who clicks a like button actually reads the post on your blog because odds are they may not.
Also note that those who follow your blog in the Reader or by email don’t have to click into the blog unless they wish to. And, they can even comment without clicking into the blog either.
Likes and shares and comments and reblogs and follows are not page views. In fact, likes, shares, comments and reblogs are completely misleading when you are talking about page view stats.
Your followers and anyone with a WordPress.com/Gravatar account who is logged into WordPress.com can “follow” your blog, “like”, “share” and “reblog” your posts in several locations such as the Reader, without ever clicking into your blog and creating a single page view stat.
Logged in visitors using a mobile can read the full post without creating a page view stat. https://en.forums.wordpress.com/topic/wordpresscom-reader-show-full-text?replies=31#post-1373606
You can control the length of the entry sent out on your RSS feed here Dashboard > Settings > Reading. Choose the “summary” setting for your RSS feed rather than to “full text”. That will compel followers who are not using mobiles to click into the blog to read the full post which will create a page view stat.
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Well thank you but that doesn’t solve my problem as I’m asking about the visitors not page views. The latter is increases as we speak but the visitor amount stays the same.
I’m having the same problem was reported here: https://en.forums.wordpress.com/topic/visitor-stats-not-updating?replies=37
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Note the views and viewers take hours to update as stated here http://en.support.wordpress.com/stats/#views-and-visitors
I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Thank you.
I get it takes time but in European time standards it’s been stuck like that for 16 hours now. I take that’s enough time to update??
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I’m having the same problem. I realize stats are not real time and understand what counts toward a visit, as I’ve experienced this error recently.
However, this is considerably slower than usual. My visitors have remained at one, while my views are increasing. The single visitor is among 3 countries, so I know it’s not accurate.
My blog is confessionsofafrostingfanatic.com.
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Hi there,
Thanks for reporting the issue, and I apologize for any unusually slow updates to your visitor stats. (As timethief mentioned, it is normal for your visitor count to lag behind your view stats a bit, due to how they are calculated.)
I took a look at your site stats, and it looks like everything is back to normal. Are you still having trouble with this?
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I’m flatlining today which has never happened before… I’m assuming there’s a problem
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I checked your stats for today, and it looks like you have a number of views showing up for your blog at this point. I’d recommend you keep an eye on today’s stats through the rest of the day – if the stats for today still look odd to you tomorrow, let me know and I can take another look.
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Thank you. A number have suddenly shown up – maybe there was no traffic at all, but that is highly unusual. I’ll keep an eye on them and note anything unusual.
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