Visual Composer not working

  • Unknown's avatar
    cherrylaska · Member ·

    Update my theme and use visual composer. It does not seem to be working.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    You cannot upload any custom theme or third party theme to any wordpress.COM hosted site.

    What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?
    And, exactly which wordpress.COM username account registered that site?
    This is wordpress.COM support. I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.
    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  • Unknown's avatar
    cherrylaska · Member ·

    I purchased a theme (multipage parallax) from Themeforest/Envato – called Incanto. I was able to upload the theme, but the visual composer did not work with WP 4.5. Their support told me to delete the theme, try a link that they sent me (did not upload). Now, I’ve tried other WordPress themes and I am having a very difficult time editing. Visual Composer isn’t working. Nothing is. Any help is greatly appreciated.

  • Unknown's avatar
    timethief · Member ·

    You failed to post the URL of the site in question.
    Do that now.

  • Unknown's avatar
    cherrylaska · Member ·

    I am confused. This says you are a member. Also, I don’t want to publish on open forum.

  • Unknown's avatar
    cherrylaska · Member ·

    I am confused. This says you are a member. Also, I don’t want to publish on open forum.

  • Unknown's avatar
    timethief · Member ·

    I am a Volunteer who has been answering support questions here for 10 years now. When I began there was only one Support Staff member and no support docs at all.

    I can provide the contact information for wordpress.COM support Staff but they do not help with self-hosted wordpress.ORG installs, and as you did not post the URL so I could confirm hosting contacting our Staff may be an exercise in futility for you.

    There is no phone support. See here for all the support options when you have wordpress.COM technical support issues see https://en.support.wordpress.com/help-support-options/

    Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.

    The best WordPress.COM contact form to use now for Staff assistance is:
    http://wordpress.com/help/contact
    Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

    re: direct email support
    Also note, that you can email WordPress.COM Staff at:
    support@wordpress.com
    or
    help@wordpress.com

  • Unknown's avatar
    timethief · Member ·

    In the event you are referring to cherrylaska.com, it is hosted by CyrusOne and we do not provide support for it at wordpress.COM.
    WHOIS: Click Here
    IP Address: 108.179.231.109
    Name Servers:
    ns2.bluehost.com
    ns1.bluehost.com

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