W3 total cache error – Can't get local help due to Lockdown
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I tried to install this plug in and it wrecked my site. Thanks to my hosts (rochen.com) who did a good job getting most of me back I am up and running but I am still having issues with the usual code across the top of my Dashboard.
I read the enclosed text in another closed thread . I would be happy to try to delete the relevant text (my host back up my site daily) but I do not know where to find the “wp-content” folder to edit.
I can’t get local help as New Zealand is in lockdown (as is almost everywhere) and I can’t afford to buy a whole book for Dummies in the hope it helps (as it helped one responded below the thread).
QUOTED TEST FROM OTHER THREAD:
I am sorry to hear about the issues that you are facing. Most likely something when wrong during the installation and the plugin was not properly installed. Using FTP, file manager or whatever method are you using to connect to your website files, please go to the “wp-content” directory, and look for the following files:
w3-total-cache-config.php
db.php
Advanced-cache.php
Cache
Before you remove them, we strongly recommend backing them up somewhere, just in case. They should be completely safe to delete, but we always like to advise on backing up before making any changes to a live site.
Once you’ve backed up the files locally, delete them.
In the same folder, look for these two directories:
w3tc-config
Once everything is removed you should be able to re-install the plugin without any issues.END OF QUOTE.
Could someone tell me where to find “wp-content” because I am become a bit overwhelmed by this nightmare of a plugin. I can try a bit of tech stuff but I am out of my depth wrestling with this horror.
If it helps, my Theme is one from Studio Press – Beautiful.
Marjorie
The blog I need help with is: (visible only to logged in users)
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