Waiting for refund

• 

  lguslistova · Member · Apr 8, 2020 at 6:37 pm

  • Copy link
  • Add topic to favorites

  Hello, so I refunded a plan+domain over a week ago. I requested the refund within an hour of buying it.. I’m still waiting on that refund and I’m wondering when it will come?

• 

  staartmees · Member · Apr 8, 2020 at 6:43 pm

  • Copy link

  A refund can take up to 10 days, but some banks need more time.

• 

  staff-blorbo · Staff · Apr 8, 2020 at 9:52 pm

  • Copy link

  Your refund was sent on March 31.

  Since it was sent the same day as the purchase, your credit card provider may process it as a reversal, meaning the original charge may simply be removed from your statement.

• 

  lguslistova · Member · Apr 21, 2020 at 10:36 pm

  • Copy link

  Well it has been 3 weeks and still no refund… Who do I have to call to finally get my money back?

• 

  staff-doublebassd · Staff · Apr 21, 2020 at 10:58 pm

  • Copy link

  Hi there,

  As staff-blorbo mentioned, we processed the refund back to you on 3/31 – we released the funds back to your bank and they are no longer with us. I would contact your bank about this. Sometimes, they are able to see pending transactions that you do not see on your end.

  Please let me know what you find out after reaching out to them.

  Thanks,