Waiting on a refund – how to I contact support to follow this up.
-
I am trying to get in contact with support. However, it seems impossible. I cancelled my membership via an online chat at least 5 weeks ago and have not received a refund. My account appears to still be active. The online chat person said that they would arrange the cancellation and refund. This has not happened. How do I contact support to follow this up.
The blog I need help with is: (visible only to logged in users)
-
Did you carry through and you use the appropriate process found here https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases to cancel and request a refund?
What is the domain URL involved here?
Refunds https://en.support.wordpress.com/refunds/ are time limited.
- • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
- • The refund period for Domain Registrations and Renewals is 48 hours.
- • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.
It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.
Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.
Canceling and Refunding Purchases
https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchasesI will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
This site has not been deleted.
http://karenbryantonline.wordpress.com/
re: deleting sitesAll sites are independent. What you do on one or to one has no impact on any other site. To delete a WordPress.COM hosted site you must be logged in as Admin under the exact same username account that registered the blog to navigate to Dashboard > Tools > Delete Site. The guide is here http://en.support.wordpress.com/delete-site/ note the alternatives provided there.
https://wordpress.com/settings/delete-site/NAME_OF_BLOG.wordpress.com
*Replace “NAME_OF_BLOG” with the actual name of the blog in the URL above.
My account appears to still be active.
If you are not logged in under the correct WordPress.COM username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another accountWe cannot for this for you: you must act.
One cannot deactivate an account in an online chat session. After you receive the refund you must act as follows.
Here’s how to deactivate your account:
Although username accounts are not deleted, so you cannot be impersonated and have your reputation affected by anyone registering the same username in the future, there are steps you can take that amount to removing all personal information and result in leaving only a throwaway email address behind. http://en.support.wordpress.com/deleting-accounts/1. You can go to My Account->Edit Profile at https://wordpress.com/me/account and remove all data except the account name and an email address. Create a throwaway email address and change the account email to that throwaway address. This only leaves the username behind.
Free disposable email address https://www.google.ca/search?q=free+disposable+email+address&ie=utf-8&oe=utf-8&gws_rd=cr&ei=Jf0mWaWKPMOD0wLgg6bYBQ
2. To unsubscribe from email sent to you from WordPress.com, go here and click on “Block all subscription emails from WordPress.com”:
https://wordpress.com/settings/notifications/3. To ensure the account is locked up tightly, visit this site, generate a password of 15-20 characters, and change the account password to it:
http://www.thebitmill.com/tools/password.html4. To hide your Gravatar profile, login and on the bottom right hand corner of your Gravatar profile page you will find a “hide” button visible only to you that you can click. http://en.gravatar.com/support/profile-privacy
Deleting sites and/or site content or making the site private does not remove indexed content from the SERPs (search engine page results) and we cannot help with that. Google and Bing only clear their caches of deleted indexed content that produces a 404 (page not found) every 3 – 6 months. To completely remove an entire page from Google search results after it produces a 404 (page not found):
https://support.google.com/webmasters/answer/6332384?hl=en&ref_topic=1724262&vid=0-635749429504660340-12158368555624983465&rd=1 -
Thanks for replying. I cannot cancel via the way you mentioned as it is obviously more than 30 days. I need to get in contact with WordPress directly to resolve the issue as they advised me that it would be taken care of. I can’t find where to contact them directly.
-
karenbryantonline.com is hosted by Unified Layer, not by wordpress.COM
Name Servers:
ns2.cos-sco.ca
ns1.cos-sco.caThat site is not on our WordPress.COM servers.
Please be patient while waiting for Staff to respond here. The email will be sent to the email address you entered here https://wordpress.com/me
-
Yes, that is correct. It is hosted by Bluehost.com. I cancelled my membership with WordPress.com via the online chat person that was helping me during the 30 day period (within a few days of joining by mistake). There will be a copy of my online chat in your system somewhere noting that no further action was required on my part and the refund would happen. No refund though. How do I contact support to sort this out.
-
Please be patient while waiting for Staff to respond here. The email will be sent to the email address you entered here https://wordpress.com/me
-
Hi there,
We issued your refunds on 8 May. You can view receipts for both the Business Plan and G Suite refunds in your billing history:
https://wordpress.com/me/purchases/billing/
If the refunds are not reflecting in your account it’s due to your bank not having processed it yet on their end. Please follow up with your bank. You can provide them the transaction IDs from our payment processor appearing in the receipts as a reference.
- The topic ‘Waiting on a refund – how to I contact support to follow this up.’ is closed to new replies.
WordPress.com Forums 