Want a refund

  • Unknown's avatar
    idealseeker · Member ·

    Hi,
    I just purchased a 3-year personal plan after talking to a happiness engineer. BEFORE purchasing, I asked if I could customize the colors of my website with a personal plan, and he said yes. However, now it says I have to upgrade to a premium plan. Frankly, it seems absurd to me that I should have to pay hundreds of dollars to be able to choose a color! I would like a refund because having my own color palette was the most important part to me.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi there,

    First and foremost, I’m genuinely sorry for any confusion or inconvenience you’ve faced. I completely understand the importance of having the desired color palette for your website, and it’s essential that our information is consistent and clear.

    Upon checking our system, I can confirm that you’ve already canceled your plan, and a full refund has been issued to your original payment method. Please allow 10 business days for the transaction to reflect in your account.

    If there’s anything else you’d like assistance with or if you have further questions, please don’t hesitate to ask.

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