Want refund

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  jordanmelson · Member · Jan 8, 2014 at 2:15 am

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  I meant to actually cancel the auto-renewal of the custom design upgrade to my site (in fact I’m almost certain I clicked “cancel” on the buy page), when I got an email saying that I had made a purchase instead. I would like a refund.

  Also, would love a more private way to ask for a refund than a public support forum.

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Jan 8, 2014 at 3:07 am

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  You should be able to just go to the Store page and hover over the paid upgrade and see the Refund button.

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  jordanmelson · Member · Jan 8, 2014 at 4:05 am

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  The only thing that I’ve found to be applicable was this statement on the Store->My upgrades page: “You can use the “Cancel” button on My Upgrades if available or Contact support if you want to request a refund.” Don’t see a cancel button. Am I looking in the wrong place?

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  raincoaster · Member · Jan 8, 2014 at 4:25 am

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  It will only show if you’re logged in as the account that purchased the upgrade. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  gracejiyoung · Member · Jan 8, 2014 at 5:59 pm

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  Hi there!

  I have canceled the auto-renewal of the Custom Design upgrade and provided you a full refund. Please note that it may take up to a week for the refund to show up in your bank account.

  Also, if you go to Store > My Upgrades in your Dashboard, you will see a link to Contact Support at the bottom of the page. Through that link you can contact us by email privately. :)

  Feel free to reach out if you have any questions through here or privately.