Want to cancel charge on other WordPress acc

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  hana2412 · Member · Nov 2, 2018 at 10:38 am

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  I made a WordPress account more than a year ago, in the hopes to start blogging.

  I never ended up using it and have recently been charged a rate for it. I can’t remember the log in and the password for it, so cannot get on to it… And there’s no email or system to request a refund for something and shut it down when I don’t use it.

  I feel like I am going round in circles as this website is difficult to manage. I went on the billing section and it found the bill but won’t let me contact someone or do something about it.

  Any advice and help would be much appreciated.

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  neelgajjar · Member · Nov 2, 2018 at 10:43 am

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  Hi

  I have added “modlook” tag for the staff assistance. You will get a reply soon from the staff.

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  neelgajjar · Member · Nov 2, 2018 at 10:44 am

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  Till then kindly read the FAQs regarding cancellation on wordpress.com
  https://en.support.wordpress.com/domains/faq-renewing-and-canceling/#cancel-plan

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  hana2412 · Member · Nov 2, 2018 at 10:47 am

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  Hi thanks, I’ll hopefully get some response. My query isn’t about this account, it’s about another… So the faq is of no help. Thanks for the help though.

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  fstat · Staff · Nov 2, 2018 at 3:53 pm

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  Hi there,

  Since you have purchased an upgraded, you can recover access to that account and subsequently request a refund if you retrieve the transaction ID associated with that purchase from your bank statement and send it to us via the following form:

  https://wordpress.com/wp-login.php?action=recovery

  Please DO NOT POST any transaction information in this public forum.