Want to cancel our Upgrade
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Last Friday, February 5 of 2016 we payed $99 to upgrade our plan from the Free account to the Premium.
We want to cancel the upgrade and receive a reimbursement.Thanks for your help,
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Hello-
Upgraded plans are refundable for 30 days after purchase. You can accomplish this from wordpress.com/purchases -
staff-zinnia
I strongly suggest that you post a full answer backed by relevant links or that you please do not post at all. -
@glidesf
Did you register a domain?If so, what is the domain URL, please?
If you purchased a domain name via wordpress.com Staff need to know whether or not you want to keep the domain name and use it on another site.
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
In this case and when we need Staff help with issues Volunteers cannot resolve we type modlook into the sidebar tags on our forum threads. I did that for you.
From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond and wait patiently for their help. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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