Want to change my phone number

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  anir37 · Member · Aug 24, 2020 at 2:40 pm

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  I want to change my phone number with a new one. I actually don’t have access to the old number which is registered here so I am unable to change it. Whenever I am trying to access my profile , It’s asking for an OTP from my old number which I don’t have.
  Please help

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  supernovia · Staff · Aug 24, 2020 at 8:34 pm

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  Hi anir37, for help with 2FA issues, can you contact our account recovery team?
  https://wordpress.com/support/account-recovery/#account-recovery-form

  If you have two one-time-codes printed, you can use those to regain access, turn off 2FA, then re-enable it with your new number. Otherwise you will need to use account recovery to help.

  Hoping this helps!

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  anir37 · Member · Aug 24, 2020 at 9:38 pm

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  Thank you issue solved… used backup codes to change my settings