Want to Change nameservers from domain
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I bought mrayubu.com through you and I want to change the nameservers that out of nowhere started to point to wordpress.com instead to my hosting. But I can’t see it anywhere in my dashboard. What to do?
The blog I need help with is: (visible only to logged in users)
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Howdy Mrayubu,
By default when you purchase a domain through WordPress.com, it points to their nameservers. However, you can change that at anytime in the dashboard. Here’s a support walk through to do that:
https://en.support.wordpress.com/move-domain/change-name-servers/
Hope this helps!
~Jess -
Hey Jessica the problem is, my domain is not listed, can’t find it to select it. Just appears mrayubudotcom.wordpress.com.
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Mrayubu,
When you access your Domains dashboard https://wordpress.com/domains/manage what do you see? Can you provide a screen shot? A WhoIs search of the domain name shows it’s registered with WordPress.com. Do you have multiple accounts, possible?
~Jess
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To briefly step in, Jess…
I’ve been through all the same questions already via the Expert support, and it seems like the domain might have been accidentally cancelled. It should have been able to be managed at https://wordpress.com/domains/manage/mrayubudotcom.wordpress.com, but it’s no longer visible.
The support ticket is getting rerouted to Happiness Engineers, and I’ve tagged this with modlook for duplication, per request.
-Darcie
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I just wanted to add: this kind of thing often can be an issue of multiple accounts, too. It isn’t in this case but I want to let you know you weren’t incorrect to ask about that, Jess. Thank you again for your help here :)
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Thanks, @supernovia! Another account was the first path for me as well. Just already ruled out by the time I was made aware that a duplicate support request was added here. Glad that you were able to track that down! :)
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