Want to renew domain mapping after expiration (ASAP)
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My domain *mapping* has expired, and I don’t see a “renew” button on my subscription.
The blog I need help with is: (visible only to logged in users)
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You need to be logged in as the EXACT account / user that owns the upgrade to renew it.
Is there another account that might have been used to purchase the upgrade?
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This seems rather silly: if I’m an administrator on a site, I should be able to fix it when things break, not spend a bunch of time/effort chasing down who originally registered the damned thing.
I have $, I want to plop it down and make this happen.
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Okay, chased down the original guy, and logged in as him to renew domain map.
Other issue: our premium subscription also ran out on the same date. How do I renew that one?
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Looks like we had purchased the “value bundle” one year ago.
Now that it’s expired, our site looks like default crap. Would be great to find a path to restore all of our settings, and renew that specific subscription…
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Then renewing the Value Bundle would be the best bet – sometimes there is an interaction with the Upgrades when a bundle is added – the existing cost (domain mapping in your case) should be credited to the cost of the bundle so you don’t pay twice for the same thing
I have flagged this for staff attention if you need more assistance – but they are a bit backed up of recent
I have suggested several times in the past to allow an Admin or Editor of a blog to renew existing Upgrades while keeping the ownership with the existing owner – since so many blogs are now shared blogs – but so far I have not been able to convince WordPress.COM to add this feature
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Okay, we got our immediate issue resolved, but this is a *terrible* experience for any shared blogs, and a major reason we will move to self-hosting.
I would argue that anybody who has admin access to a blog should be able to take all account actions (renew, upgrade, etc.), and see the full history thereof.
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auxclass, thanks for your help! :)
@wordpress.com, we will be moving off of your service within the next few months if you guys don’t have a roadmap for better multi-user administration of blogs. I am not looking forward to doing this dance once again one year from now.
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Hi there,
Upgrades are owned by the individual user account that purchases them, which is why only the upgrade owner can renew them. When you’re looking at the Store > My Upgrades page, you can look under the upgrade name where it says “Purchased by: ” to see who owns the upgrade.
I’d be happy to transfer your upgrades from one account to another, if that will make it easier to handle renewing next year. In that case, I’d just need the upgrade owner to log in and reply in this thread, confirming that they want the upgrades transferred to you (or another user on the blog).
Please let me know if you have any questions about that!
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@rachelmcr, as-is, the functionality is broken for a team maintaining a site. As people enter/leave our team, we shouldn’t have to chase down the last person who did the renewal a full year ago (and may have left the company).
We should just be able to *renew* (i.e. buy services / give you money) from whichever administrative account we want. If canceling is left to the original owner, I don’t mind — but when all the styles break due to an expiry event, we should be able to fix it without jumping through **any** hoops.
In the meanwhile, I am now the owner, but please transfer ownership to [Redacted by staff]. (is this post public? if so can you make it private and/or take it down when we’re done?)
Thanks!
Roman. -
Hi Roman,
I transferred the upgrade ownership, as requested. These support forums are public, are posts are not removed except when there are security or personal safety concerns. (You can read more in our WordPress.com Forums Code of Conduct.) However, I removed the email address you posted, for your privacy.
As people enter/leave our team, we shouldn’t have to chase down the last person who did the renewal a full year ago (and may have left the company).
In this case, you might want to try setting up a WordPress.com account that is not linked to a specific employee, so the login details are saved by the company and available to whomever is responsible for managing the blog and its upgrades. That way, the login details for that account are always available, and you can log in there to manage the upgrades.
Although our current system doesn’t allow other users on the blog to manage or renew upgrades, we really appreciate your feedback! I’ve passed your comments along to our team, and we’ll keep this in mind for future updates. :)
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