Want to talk to a member of the support online

  • Unknown's avatar
    zenithaffiliate31 · Member ·

    Please Kindly call without delay for an urgent matter.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    We don’t provide telephone support.

    Are you able to detail the issue you’re facing please?

  • Unknown's avatar
    zenithaffiliate31 · Member ·

    Good morning,

    To upgrade my account to the Pro version, I made the payment of 162€ on the 10/07/22 following the reduction of 18€ proposed.
    [redacted by staff]

    Untill now, neither has my account been upgraded nor am I able to have access to the upgraded version nor received receipt of my payment.
    Several e-mails sent to you have stayed without reponse.

    Please, kindly confirm reception of my payment and UPGRADE my account without futher delays.

    I must confess, I’m not happy with the situation.

    I look forward to hearing from you immediarely.

    Anthony QUAIDOO

  • kokkieh · Staff ·

    Hi Anthony,

    This is a public forum. I’ve removed the transaction and credit card info you posted above, as that is highly sensitive information that can be used to gain access to your account, or even steal your identity. Please don’t post sensitive information like that in the public forums.

    For which site did you buy the Pro plan?

    I checked your account, but I don’t see any payments or failed payments for 10 July. We also don’t have any credit card on file for your account matching the numbers you provided above. I do see some failed payment attempts dated 28 June, but those were made on a different credit card, and the charges were declined by the bank.

    The information you provided does match a recent payment on the site, https://zenithaffiliatecom.wordpress.com/, but that site and its Pro plan belong to a completely different username account.

    Log out of the zenithaffiliate31 account you used to post this thread, and log back in as the other username you used to create that site, and you’ll have access to that site and its associated upgrades.

    If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.

  • kokkieh · Staff ·

    Several e-mails sent to you have stayed without reponse.

    Our team replied to you via email on Sunday, and again yesterday. If you didn’t receive those replies, they might be in your Spam folder.

    nor received receipt of my payment.

    The receipt for the Pro plan bought on https://zenithaffiliatecom.wordpress.com/ was sent to the email address associated with that account. That’s not the same email address as you’re using for the zenithaffiliate31 account.

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