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  phenomenonevents716 · Member · Jul 1, 2016 at 4:06 am

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  I have my domain purchased from wordpress.com http://phenomenonblog.com. Hosted it on Hostgator.com. Now My site is down. Not sure why it caused? Can anyone please help.

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  trichrecovery · Member · Jul 1, 2016 at 4:39 am

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  This also happened to me. Help! :(

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  staff-doublebassd · Staff · Jul 1, 2016 at 3:52 pm

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  Hey there,

  The nameservers of phenomenonblog.com is still pointing to WordPress.com and not Hostgator, which is why you’re receiving that message. You’ll need to log into Hostgator and update those nameservers and you should then be good to go. If you have already, it sometimes takes a bit of time for domain propagation to occur (up to 72 hours but normally only a few).

  Let me know if you have any other questions. Thanks!

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  phenomenonevents716 · Member · Jul 1, 2016 at 4:37 pm

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  Hello staff-doublebassd, Thanks for your reply. This domain name was purchased from wordpress.com. Hostgator is my Hosting provider. How can I change nameserver in wordpress.com.

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  staff-doublebassd · Staff · Jul 1, 2016 at 4:48 pm

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  I checked and phenomenonblog.com hasn’t been hosted with WordPress.com since 3/15/16. It expired 4 months ago. Assuming the domain is still available, you’ll need to repurchase the domain. You can try to do that through Hostgator since your site is hosted there as well.

  Let me know if you have any questions.

  Thanks!

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  phenomenonevents716 · Member · Jul 1, 2016 at 5:17 pm

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  Hello staff-doublebassd, Can I repurchase the domain from other provider like godaddy.com. I think I can’t http://awesomescreenshot.com/0cc5zrpt9a

  OR I should repurchase the domain from wordpress.com

  Thanks.

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  staff-doublebassd · Staff · Jul 1, 2016 at 5:33 pm

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  I think our registry partner still has it. I can contact them and see if they can restore it to your account. I’ll keep you updated.

  Thanks!

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  phenomenonevents716 · Member · Jul 1, 2016 at 5:39 pm

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  Thank you so much for your help.

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  staff-doublebassd · Staff · Jul 1, 2016 at 8:27 pm

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  You’re welcome!

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  phenomenonevents716 · Member · Jul 2, 2016 at 2:02 am

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  Hello staff-doublebassd, It seems the site http://www.phenomenonblog.com/ is back now. Still i could not know what exactly happened & What I have to do now too prevent this in future ? Please help.

  Thanks

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  sandymcfadden · Member · Jul 2, 2016 at 2:06 pm

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  Hi @phenomenonevents716 the domain had expired which is what caused it to stop working. It hadn’t yet been released to be re-registered so we were able to have it added back to your account which is why it is working again now for you.

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  phenomenonevents716 · Member · Jul 2, 2016 at 3:44 pm

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  Hello @sandymcfadden, Should I upgrade or registered again on WordPress.com for preventing this issue again?

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  sandymcfadden · Member · Jul 2, 2016 at 4:26 pm

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  You have a couple choices at this point. You can continue to renew the domain on your account here at WordPress.com, which you can do at https://wordpress.com/purchases/, or you could choose to transfer the domain to a new domain registration company. For example you could transfer the registration to the same company you have your site hosted with now.
  This page gives the instructions on how you can do that:
  https://en.support.wordpress.com/transfer-domain-registration/