We are locked out of our website account –

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  qrtsa · Member · Mar 4, 2023 at 9:52 pm

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  We are locked out of our website account – when we try to login we receive this error message: 403 Forbidden openresty. we have not lost our password etc – w=and when we tried to reset password through email we received the same error message. Please help us to recover our website.Thank you.PS we tried recovery option however we do not have a transaction id or an activation URL or key. There must be someway to gain access. Thank you

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Mar 6, 2023 at 7:38 am

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  Hi there!

  It looks like your site at singlechannelvt.com is not hosted by us at WordPress.com. It uses WordPress.org and is hosted by a different hosting service provider. We can help with WordPress.com sites on this forum.

  There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.

  I see you purchased the WordPress.com Personal plan with us, but you canceled those subscriptions and were fully refunded. May I know if you planned to move your site to WordPress.com?

  At WordPress.com, we take care of many of the technical side of things so you can focus on creating content and customizing your site. Feel free to take a look at the WordPress.com Plans if you’re still interested in moving to WordPress.com.

  If you need help logging into your existing site, you can try here: singlechannelvt.com/wp-admin.

  You can also try resetting your password at this link.

  If none of those works, you will need to contact your hosting service provider for help. There’s also a WordPress.org support forum, but folks there won’t have access to your site to help you log in. That’s why you must contact your host.

  Hope that helps!