We can no sign in to our WordPress Account

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  shicksairrepair · Member · Nov 22, 2020 at 8:13 pm

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  WE set up an account and it is not letting us log into the account?? we tried changing the password and all. GoAirRepair.com

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  staff-mckluskey · Staff · Nov 23, 2020 at 1:25 pm

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  Hi there!

  If you lost your password or you tried resetting your password and failed, please read the Codex article “Resetting Your Password” to learn how to reset your password:
  https://wordpress.org/support/article/resetting-your-password/

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere. We can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  If the Codex article doesn’t help, you can check out the community forums for more help: https://wordpress.org/support/forums/.