We cannot access our website due to an incompetent ex-employee who changed passwords without telling anyone.

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  steve675794064 · Member · Aug 28, 2018 at 1:11 pm

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  I need to reset the password so i can access the site

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  gemmacevans · Member · Aug 28, 2018 at 1:45 pm

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  Hi steve675794064,

  What is the address of the site you need to reset the password for?

  Just let me know and we can go from there.

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  steve675794064 · Member · Aug 28, 2018 at 2:06 pm

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  Hi Gemma, thanks for your help!

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  steve675794064 · Member · Aug 28, 2018 at 2:07 pm

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  I have a black and white cat who is completely psycho, unlike your lovely puss-
  cat

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  steve675794064 · Member · Aug 28, 2018 at 2:10 pm

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  Did you get this message? http://www.businessmentals.com

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  fstat · Staff · Aug 28, 2018 at 2:25 pm

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  Hi there,

  Your site businessmentals.com is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by GoDaddy. Therefore, you need to contact them regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can ask over at the WordPress.org forums:

  https://wordpress.org/support/

  If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

  WordPress.com vs. WordPress.org