We need to access our website ourselves via login and password
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How can we access our website ourselves via login and password – we have tried account recovery and password change and are locked out
WP.com: Yes
Correct account: Unknown -
This is our account – we need to have administrative assistance from someone at WordPress
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Hi there!
Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.
Thank you!
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Hi there,
We can’t help directly because we don’t host riponhistory.org on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) so our account recovery tools will not work with WordPress sites on other providers
The good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask GoDaddy support for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope that points you in the right direction!
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