We received a $117 charge and we have no idea what it is for.

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  mcdonaldann · Member · Jun 7, 2022 at 7:24 pm

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  We recently received a $117 charge on our credit card. We have no idea what it is for and there seems to be no place to get help directly from wordpress. It might be for an old website we forgot about but don’t see it. Any suggestions on how to actually contact these people?

  I don’t have a site with WordPress.com yet

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  supernovia · Staff · Jun 7, 2022 at 11:33 pm

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  Hey there @mcdonaldann, I don’t see a charge on this account, either, but it does sound like a WordPress Premium plan plus a domain.

  Can you can use the secure form at https://wpchrg.com to look up the payment and find out what it was for?

  Once you’ve located the charge, you should be able to contact billing support directly. If not, please update us here and let us know the name of the site associated with the charge.

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  mcdonaldann · Member · Jun 7, 2022 at 11:55 pm

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  Found it. Had an old account we forgot about. Thanks for the reply!

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  kokkieh · Staff · Jun 8, 2022 at 5:43 am

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  Thanks for letting us know.

  Do you still have access to the old account? If not, you can follow our account recovery steps at https://wordpress.com/en/support/account-recovery/ so we can help you regain access.

  Otherwise, if you run into any trouble with canceling the upgrade, please comment here as the other account, and we can help with that :)