We require the credentials of the Domain Registrar’s account. Then we may able to retrieve.

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  togethersee8c91098967 · Member · Aug 18, 2020 at 7:51 am

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  Our domain name has been auto renewed, but we are not aware and nor have we received any email from your end that it has been renewed on the said date by this person. We would like to get the credential information from you end. Kindly help.

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  justjennifer · Member · Aug 18, 2020 at 7:58 am

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  Hi there, did you follow Staff’s previous advice to you concerning retrieving that account’s information https://wordpress.com/forums/topic/not-able-to-access-my-account-3/#post-3318143

  I’ve also flagged this thread for Staff follow-up.

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  kokkieh · Staff · Aug 18, 2020 at 8:30 am

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  Hi there,

  The togethersee8c91098967 account you’re using to post here does not own any domains with us.

  Domain renewal notifications, as well as a receipt for the renewal payment, were sent to the email address associated with the account that owns the domain. So if you no longer have access to the correct email account, you wouldn’t have received those notifications.

  In that case, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can verify your ownership of the account and domain in question. Once we’ve done that verification, we can help you regain access to the correct account.