Web designer locked me out of my site – need to get in!

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  adamnriddle · Member · Feb 24, 2015 at 5:43 pm

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  I paid a designer to take my existing domain – riddleworks.ca – and build me a wp site. After not completing my site, the set the homepage to an “under construction” page, and will not respond to me. I need to be able to log in to wordpress and get it up and running now, as I’ve been dealing with this for quite some time.

  I am afraid if I do a password reset or something, he will turf all the work that has been done so far, and I will be out $400 and have nothing to show for it. Is there a way to reconnect to my namecheap site without losing everything?! I’m not even sure where to start..

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  timethief · Member · Feb 24, 2015 at 5:53 pm

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  I’m sorry but we cannot provide accurate answers to any blogger who fails to provide the exact URL starting with http:// for the exact blog they refer to so we can verify where it is hosted. Please do that now.

  We provide support here only for WordPress.COM hosted blogs.
  We do not provide support for WordPress.ORG software installs.
  Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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  raincoaster · Member · Feb 24, 2015 at 5:54 pm

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  That’s a WordPress.ORG site and you need to be in their forums for help with that.

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  pmciano · Member · Feb 24, 2015 at 5:54 pm

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  @adamnriddle

  You’ve reached support for the free blogs hosted at WordPress.com. The site you’ve indicated, riddleworks.ca, is running a self-hosted/installed version of WordPress (using the free WordPress.org software).

  To clear up any confusion, WordPress.com and WordPress.org are two different entities. You can read more about that here:

  WordPress.com vs. WordPress.org

  Since your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  You may also wish to contact your host’s support team for more assistance.

  In regard to your issue, the following page may be of assistance:

  http://codex.wordpress.org/Resetting_Your_Password

  If you have any questions regarding WordPress.com, please let us know.

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  adamnriddle · Member · Feb 24, 2015 at 6:44 pm

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  Ok thank you very much for the feedback here. I had no idea where to start.

  Thanks –

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  pmciano · Member · Feb 24, 2015 at 8:43 pm

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  @adamnriddle

  You’re welcome!

  I hope your issue is resolved soon :-)