Web Domain Expiry
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Dear WordPress support team,
My web domain has expired and I need your assistance in
reactivating it.Here is my expired website address: johnwarak.com
I did not get any notifications due to no longer having access
to my yahoo email account. I have contacted Yahoo many times and they simply were just not helpful at all….Thus, I have since been using this Gmail account as my primary email address: (email visible only to moderators and staff).
My previous yahoo address which I initially used when I set up
my wp site was: (email visible only to moderators and staff).I called Vancity Visa and the agent said that they only keep payment transactions up to 90 days…
I have paid for my wordPress membership using Vancity visa account under the account holder name: (redacted)
My Current Vancity Visa card # ending with: (redacted).
Kindly reply back as soon as possible in order for me
to renew my domain and get on with my business!Thank you in advance for your assistance.
Regards,
John Warak -
Hello John,
Your course of action will depend on when the domain expired. See more: https://en.support.wordpress.com/domains/domain-expiration/
I’ve tagged your post with ‘modlook’ so staff can take a look and let you know what can be done.
Best of luck!
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That domain expired a week ago. You’ll need to be logged in to the correct account to either renew it yourself or to request staff to assist you.
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Hi John,
johnwarak.com is owned by johnwarak and as @themagicrobot mentioned, will need to be renewed through that account. There are several account recovery options:
If your email provider are unable to restore the address, submitting a transaction ID through the account recovery form will be your best bet:
I appreciate Vancity Visa has said they only keep transaction for 90 days but I recommend contacting them again to see if they can make an exception or whether there is a way around this — I looked on vancity.com and the website suggests it is possible to “view up to 12 months of your previous Visa statement” with certain cards.
I want to help and appreciate you are in a difficult spot but we can only move forward if you have access to the account email address or proof of ownership like a transaction ID.
I’ve removed the personal information you shared on these public forums (card name and card digits).
@charleybea — thanks for tagging this thread. -
Hello, How can I get my domain back? I purchased it on WordPress but got a new card and thus was unable to do the auto-purchase. I don’t know how / where to go about redeeming it. It says I need to go to my host and enter in a code so it can direct to the correct site, however, I bought it on WordPress so I’m not sure what site it wants me to visit and enter the link on. The address should be Kenechukwu.com
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@kenechukwua,
Please open your own thread at https://en.forums.wordpress.com/?new=1 and add “modlook” in the tags section, and we’ll help you there.
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