Web site designer has no log in info. NEED HELP!!

• 

  americanawningco · Member · Oct 31, 2018 at 8:40 pm

  • Copy link
  • Add topic to favorites

  A former employee bu Let my site and set up the WordPress account. I recently changed contact info and started running google adds. They won’t let them run until I change the phone number on my WordPress site. I can not get into the site at all as I don’t have the log in info and o contacted the old employee. He does not remember either. I need help ASAP! I am losing business

  I don’t have any of the passwords or purchase info.

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Nov 1, 2018 at 2:09 pm

  • Copy link

  Hi –

  Is the site with WordPress.com? Or is it running it’s own WordPress installation?

  In order to run Google Ads on WordPress.com you’d need to be on our business plan. This account does not have that upgrade added to it. Please confirm which site you’re working on and I will get you pointed in the right direction for help.